1. What does Your Matchless Gifts offer?
YourMatchlessGifts offers a wide range of products, artifacts and gifting solutions deliverable anywhere within the specified time limit.
2. How do I Register? Why is it required to register?
In order to register click the sign up link. Fill up the necessary details. The field marked with * are the required fields and the other fields are optional. But we encourage you to send us the optional details also. This will help us serve you better.
Creating your account enables us to personalize all your transactions on yourmatchlessgifts.com and also provides a quicker & easier Check Out in future.
However, you do not need to create an account or register with us before shopping. Once you confirm the order during your first purchase, you will be prompted to register yourself and provide us with your necessary personal details. We maintain high security of your data, please read our privacy policy for more information.
3. What is a shopping cart? How do I add items to my shopping cart?
A shopping cart is a virtual space where you can add all the items that you select to purchase.
You can select the items that you would like to purchase and click on add to cart link. You can click the checkout button to check what you have added to the cart.
4. How do I make my payment? What are the various modes of payment?
You can click on the product to check it out and you will be directed to the payment page. In the payment page you will be provided the choice to various modes of payment. Select your preferable mode of payment and pay accordingly.
The various modes of payment are credit card, debit card and bank transfer. On some products cash on delivery might be provided.
5. How safe is it to pay online through credit cards?
At MatchlessGifts, it is safe to use your credit card to make payment for your order. Your security is our prime responsibility. Your information is not shared with any third party and all customer data is maintained with utmost security. We use secured payment gateways to receive money.
6. What is My Account? How do I edit the information in my account?
"My Account" allow you complete control over your transactions at yourmatchlessgifts.com Not only you can manage / edit all your personal data like address, phone numbers, email ids, you can save navigation time during recording the same items.
Click on the Login and sign in using your user name and password. Click on the edit button and change your details as applicable. After editing the account details always remember to save your changes.
7. Are the items shipped as per the display and description?
The photographs shown in the display are taken by professional photographers. However the actual product might look slightly different in color or size due to the lighting conditions or camera resolution.
The description provided for the products are nearest approximate. We assure you that the delivery will be the same as the display and description.
8. What is the mode of delivery?
We will send you the products either through road, air or sea depending on the distance. The delivery will be taken care by renowned logistics and courier services.
9. How much time do you take to deliver after the payment has been made?
If the delivery is in India we will take maximum 6 working days and if it is an international delivery we will take a maximum of 10 working days depending on the mode of delivery.
10. Can I send some message with the gift?
Yes, you can send your message with the gift. Just type in your message in 'Your Personalized Message' box while making the payment online. Your message will be delivered along with the gift.
11. How do I return an item?
Goods that are faulty can be returned or exchanged with matchlessgifts, within 14 days. Matchlessgifts will pay for the cost of returning the goods back to the customer. We are also ready for replacement of the product. Note that only those goods which have manufacturing defects are refundable or replaceable. For more information read the purchase terms and conditions.
12. Are there any hidden costs such as delivery charges, taxes etc.
The prices of the products displayed in our website is inclusive of all taxes. We wont charge anything other than shipping charges which will be clearly mentioned along with the product. There are no hidden costs.
13. How do I know that delivery is complete?
An e-mail will be sent to you intimating that the products have been shipped/ delivered along with the delivery address. After the estimated time of delivery is expired an feedback form might be sent to you via e-mail. Please provide your valuable feedback regarding our service.
14. What if you don’t deliver or deliver late?
The ‘Preferred Delivery Date’ is a facility provided by matchlessgifts to its users whereby you can specify the exact date on which you would like the gift to be delivered. We try to deliver on your specified date, but do not guarantee the same. If the order is placed well in advance of your preferred delivery date, there are very less chances of non-delivery or late delivery. In case of late delivery please let us know within one week and will revert within 1 working day. The shipping responsibility lies with the logistics company. We will re-deliver the product if it is lost in the transit.
15. What if the recipient's address is wrong or the recipient no longer stays there?
Matchlessgifts will inform you of such an eventuality if we are not able to reach you within 3 repeated attempts. You can inform us to change the receiver's address within 24 hours of receiving our message, else your order will be cancelled and no refund will be made. All charges for the repeat delivery attempt at the corrected address will be collected from the consignee. But in no circumstances will the gift be changed, or in case of perishable commodities, will a fresh one be delivered.
16. Why should I buy from yourmatchlessgifts.com?
All sales proceeds from yourmatchlessgifts.com after deducting the operational expenses go to a foundation engaged in providing free food to the poor and deprived children. For more information log in to www.akshayapatra.org
17. What if I need any assistance after purchasing my product?
If you need any assistance after purchasing your product you may contact us any time through this e-mail :- online@yourmatchlessgifts.org |
